Our Policies

Who we are

Our website address is: https://www.gharelu.co.in.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.

Terms of Use – Gharelu

Please carefully read the following terms and conditions. Use of our services is conditional on your agreement to and acceptance of the accompanying statements. 

You accept that you have read and understand the terms and conditions and are willing to be bound by the statements below whenever you subscribe or use any of our services.

Note: In these Terms, references to ‘you’, ‘your’, ‘user’ shall mean the end user accessing the website, and ‘we’, ‘us’, ‘our’, ‘Company’ shall mean Gharelu.

 

General

The Company owns and operates the website Gharelu.co.in, which is an e-commerce portal. Use of the website is contingent on your unconditional agreement of all terms and conditions established by the Company at its sole discretion and displayed on the website. 

  1. Using the website’s services and facilities in any way, the user agrees to the Company’s terms and privacy policy. 
  2. Browsing the content on the website.

The Company shall not be required to notify you about the modifications made in the terms; the revised terms should be determined by checking the website on a regular basis. Use of services and facilities on the website is subject to the current version of the policy, hence to know about any updates in the policy shall be the sole responsibility of the user.

Product Policy

The product depicted in the image is a reference product; the new manufactured product may differ from the one depicted in the image due to factors like as lighting, manual polishing, texture, and so on. 

There may be a little difference in finish between the actual product and the 3-D designs shown on our website.

User Account, Password, and Security

A user can access the services after completing the website registration process. To make an account on our website, you’ll need to provide some personal information. The user is solely responsible for maintaining the confidentiality of the User Id and password received after completing the registration process. Users are also responsible for any activity occurred under the account, thus make sure to exit at the end of each session to prevent unauthorized access of your account or breach of security. The Company shall not be responsible for any loss or damage emerged if you fail to obey the terms. 

User is responsible for the validity of account information provided during the website registration process. In case of submission of untrue, incomplete or inaccurate information the Company has the end rights to suspend or terminate your account.

Product and Pricing Information

The Product’s pricing information will be as published on the Website and as communicated to You at the time of purchase or order. We cannot promise that the price will be the lowest for comparable products in any given neighbourhood, city, area, or location. Prices and availability are subject to change at any time without prior notification or obligation to You.

While Gharelu strives to provide accurate information relating to Products and Services including pricing information or availability, but typographical and other errors may occur. In the event that a Product or Service is listed at an incorrect price or with incorrect information due to an error, Gharelu will have the right to modify the price of the Product or Services and contact You for further instructions via the e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation.

If Gharelu cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made. Gharelu reserves the right to change the discounts offered at any time during the sale and without prior notice. Discount values on various coupons and offers have been rounded off to avoid conflicts due to decimal values in internal calculations. For example> A value of ₹99.95 will be rounded off to be ₹100

Disclaimer of Warranties and Liability

We make sure that all the information posted on the website is correct, however the Company never warrants the accuracy, quality and completeness of data, product, and services.

The Company shall not be liable for any direct, indirect, incidental or consequential damages caused by:

  1. The use or inability of use of services;
  2. Unauthorized access to the user’s data; and
  3. Any matter is related to the services.

The Company is not responsible for any delays or inability to use the website or services, as well as any information, software, or graphics obtained from the website. Furthermore, we are not liable for the website’s unavailability during scheduled maintenance or for any unintentional suspension caused by technical issues. 

You acknowledge that data obtained from the website is done entirely through your wisdom. Thus you agree that you will be responsible for any damage and loss caused to your computer with such data.

Violation of the Terms of Use

The Company, in its sole and absolute discretion, may terminate the access to the website of any user in case of violation of the terms or additional terms. You consent to the injunctive or equitable remedy taken by us after the contravention of the terms of use that causes irreparable loss to the Company.

You agree to indemnify and hold harmless Gharelu, its affiliate, directors, employees from and against any and all losses, liabilities, damages, claims and expenses incurred by the Company that emerged of infringement, non-performance of any warranty or obligation performed by you. 

Further, you agree to hold the Company harmless against any claims made by any third party due to your use of the website that caused damage to a third party. The Company will also be entitled to redeem from you and you agree to pay any cost and fees of such action.

Governing Law

Terms, transactions and any mutual claims between you and the Company shall be governed in accordance with the laws of India.

Report Abuse

If Gharelu permits you to post any material from the website, you hereby undertake to ensure that it should not be:

  • Offensive, abusive and threatening.
  • Defame the applicable laws and rights.

Privacy Policy

You accept that you have read and fully understand the privacy policy of the website, further you agree that the terms and conditions of the policy are acceptable to you.

General Provisions

  1. Notice: All notices from the Company will be served either by general notification on the website or via an email to the designated account.
  2. Assignment: Rights of the Company, under the terms of use, are freely transferable to any third party without the requirement to ask for your consent.
  3. Severability: Provision of the terms, or any portion because of that, found unenforceable by competent jurisdiction, shall not affect other portions of the terms.
  4. Waiver: Failure to enforce or exercise any provision of the terms by the Company, shall not constitute a waiver of such provision.
  5. Feedback and Information: The Company is free to use the feedback provided by you on the website. You warrant that:
    1. Your feedback does not contain any confidential information about you.
    2. Wooden Street is not committed under any liabilities of confidentiality.
    3. Under any circumstances, you are not entitled to any compensation for the feedback.

How do I track my order?

The ideal way to track your order is to sign-up at Gharelu.co.in and then visit the order tracking page. Here, you can check the details pertaining to your order, such as Order confirmation, Order processing, order in transit and delivery status. We always try our best to deliver the product within the specified or communicated time limit. 

We also proactively get in touch with the customer, either through electronic means or through calls, to notify them about the status of their product and where it is in transit. If, in a rare case, you haven’t received communication of any form from us after 10 days of placing an order, feel free to give us a call at our customer care number or drop an email at Customer Support.

What is the estimated time for a delivery?

Team Gharelu is dedicated to dispatching your products within 3 weeks of the timeline; however, in case of exceptional situations like transport strike, riots, natural calamities (like rains, flood, earthquakes, etc.), it might happen that the Est delivery time may exceed than the promised timeline. In such situations; you will be given updates about your products, and Wooden Street will be responsible to keep your products on priority and deliver at earliest as possible. We humbly request your cooperation in above exceptional situations, as your support is essential to ensure that we continue to keep serving you with high quality furniture.

As the custom products are manufactured from scratch on order, so sometimes it can get extended.

This delivery time is not applicable for some specific pin codes.

Are there any delivery or installation charges, or any hidden fees?

The free delivery is only applicable for the order above 5000 rupees. The company do not provide any installation service in any condition.

What should I check when the product is delivered to me?

When the product has been delivered to your doorstep, please ensure the following:

Please check all the external surfaces of your product for any forms of breakages, cracks, chip-offs, unfinished patches or insect infestations.

Once the product has been delivered to you, and after your inspections. Gharelu won’t be liable for any damage that occurs due to mishandling or rough usage. Any self-mishandled or damage issues reported after successful delivery, will not be considered as the company’s responsibility. In such circumstances, the customer is 100% accountable for these self-damages caused to the product and shall not receive any replacement or refund from the company. As well any damage on inspection if found due to rigid use or mishandling will overpass the criteria of refund/replacement or compensations.

Will the product be exactly as shown on the Website?

Gharelu tries its best to deliver Products and Services exactly the way they are described on the Website. However, the nature and tendency of natural material-based products is that each product is unique in its own way. Gharelu hereby disclaims any guarantees of exactness of the finish or appearance of the final Products or Services ordered by the User over and above generally acceptable standards on the same. The quality of the Products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations.

What if I receive a damaged product or there is a manufacturing defect?

  • We practice highly specialized and strict quality control measures to ensure that the product is up to our standards even at the time of delivery. In case you do happen to receive a product that has been damaged during transportation, or there is some manufacturing defect, such as balancing, leveling, fabric, etc., please raise this issue with us and contact Customer Support with providing photographic evidence of the said issue. Our team will assess the issue and get back to you within 2-3 business days. Depending on the degree of the damage in question, we shall provide you with the solution. For issues concerning manufacturing defects, a solution will be provided.
  • Gharelu shall have the sole right to determine whether the product is defective or not. (also mention specification)

When will I get a refund, if eligible?

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

  • All refunds process initiation shall be subject to pick up of all canceled items from Your/customer’s premises.
  • Post receiving the products back, a refund shall be initiated within 2-3 business days.
  • Refund will be initiated via NEFT, cash, or by the way payment was originally made.
  • Depending on the orders, the processing charges might be deducted.